Skol – Customer Experience

Skol – Customer Experience

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  • Customer and Digital Experience Touchpoint Analyis
  • Customer Self service/Empowerment
  • Customer Loyalty/Advocacy/Lifetime Value
  • mCommerce and eCommerce
  • Cross-channel Planning
  • Gamification
  • Advocacy Panels/Testing
Expedition – Technology Transformation

Expedition – Technology Transformation

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  • The Internet of Things
  • Wearables & the Quantified Self
  • Pervasive, Context-Aware Computing
  • Digital Displays and Visualization
  • Drones & AI Recognition
  • Robotics
  • FinTech
  • Big Data Architecture
  • Augmented Reality/Virtual Reality (VR)
  • Vendor RFP/Selection
Taiga – New Business Model Development

Taiga – New Business Model Development

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  • Breakout Ventures
  • Incubating Innovation
  • The Crowd Economy
  • The On-Demand Economy
  • The Sustainable Economy
  • Niche Markets
  • Outside-of-Market propositions
  • Mergers, Alliances and Partnerships
  • Crowdsourcing, funding and co-creation
  • Real-time, service and trust-driven transformations
  • Low impact and green approaches
  • Targetable marketes, geographies and needs
Inukshuk – Emerging Trends and Foresight

Inukshuk – Emerging Trends and Foresight

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  • The Buzz Report – Metatrends and Impact
  • Global Scouting and Scanning
  • Ongoing Future Trends Radar and Assessment
  • Technology & Digital Trends
  • Predictive Analytics
Polaris – Business Growth Strategies

Polaris – Business Growth Strategies

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  • Customer Research
  • Business and Competitive Intelligence
  • Vision/Mission/Goals Development
  • Core Competencies Audit
  • Opportunity/Threat Assessment
  • Future Portfolio Planning
  • Market Quantification and Forecasting

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